Good Governance & Code of Conduct

The Berkeley Hotel Pratunam is committed to operating with integrity, transparency, and accountability in all aspects of its business. Our governance approach is aligned with the standards of the Plum Club network under PROMM Group, while being fully implemented at the hotel level to ensure trust, compliance, and sustainable hospitality operations.

Our Code of Conduct

The Berkeley Hotel Pratunam upholds a Code of Conduct that guides ethical and responsible behavior across all departments and employees. Our key principles include:

• Integrity and Fairness – Conducting all business activities honestly, ethically, and fairly.
• Respect for Stakeholders – Treating guests, employees, business partners, and communities with dignity and respect.
• Environmental Responsibility – Supporting sustainable practices and reducing environmental impact.
• Confidentiality and Data Protection – Safeguarding confidential information and respecting intellectual property.
• Legal and Regulatory Compliance – Ensuring full compliance with applicable laws, regulations, and industry standards.

Anti-Corruption

The Berkeley Hotel Pratunam maintains a zero-tolerance policy toward corruption and bribery. Any form of bribery, kickbacks, or improper benefits is strictly prohibited. This commitment is supported through employee awareness, internal controls, regular monitoring, and compliance with Thai laws and internationally recognized best practices.

Roles & Responsibilities

Good governance at The Berkeley Hotel Pratunam is supported by clear roles and accountability:

• Hotel Management Team – Oversees daily operations and ensures governance policies are properly implemented.
• Department Heads – Ensure compliance within their respective teams and promote ethical conduct.
• Employees – Are expected to act responsibly, follow the Code of Conduct, and uphold the hotel’s values in all interactions.

Where applicable, the hotel also aligns with broader compliance guidance from the Plum Club network to ensure consistency in governance standards.

Corporate Compliance

The Berkeley Hotel Pratunam is committed to full compliance with all relevant local laws, regulations, and industry requirements. This is supported through ongoing internal training, operational monitoring, and clear procedures for addressing compliance matters.

Risk Management & Internal Control

The hotel maintains a structured approach to risk management and internal controls to ensure safe, reliable, and efficient operations. This includes measures to prevent fraud, manage operational risks, conduct internal reviews, and respond effectively to unexpected situations.

Whistleblowing

The Berkeley Hotel Pratunam encourages employees and stakeholders to report any suspected unethical behavior or policy violations through confidential reporting channels. All reports are treated with strict confidentiality and are thoroughly reviewed to ensure fair and appropriate action.

Through these principles, The Berkeley Hotel Pratunam reinforces its commitment to ethical hospitality, responsible operations, and long-term trust with guests, employees, partners, and the wider community, while remaining aligned with the Plum Club network under PROMM Group.